Privacy Policy 

Last Updated: October 6, 2025

Effective in the State of Kuwait

1. Introduction & Scope

This Privacy Policy (“Policy”) explains how STAR ALFA Co. – Electrical & Electronic Appliances (“Diwas Online Kuwait”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use the Diwas.Online website, mobile application, or related services (“Services”).

By using our Services, you agree to this Policy and consent to the processing of your personal information as described here.

This Policy complies with the Kuwait Personal Data Protection Regulation (Resolution No. 42 of 2021) and Law No. 20 of 2014 on Electronic Transactions.

2. Information We Collect

We may collect the following types of information:

• Personal details: name, phone number, address, nationality.

• Account information: username, password, purchase history.

• Contact details: email, WhatsApp, or social media IDs.

• Payment data: KNET, credit/debit card details (handled securely).

• Device and technical data: IP address, browser type, and location.

You can access most of our Services without providing personal details. Some data is required to complete orders or offer support.

3. How We Use Personal Data

We collect and process your information to:

• Create and manage customer accounts.

• Process and deliver orders.

• Provide after-sales service and support.

• Improve our website and product offerings.

• Send updates, offers, and promotional content (only if you opt in).

• Comply with legal and regulatory obligations.

4. Cookies & Tracking Technologies

Our Website uses cookies to personalise your experience, store preferences, and analyse traffic.

By continuing to use the Website, you consent to our use of cookies. You may disable cookies in your browser, but some features may not work properly.

5. Billing and Payments

All payments are made in Kuwaiti Dinar (KWD) via secure payment gateways (KNET, credit/debit cards, or COD).

All transactions are encrypted using SSL and comply with PCI-DSS standards.

We do not store full card details; payment processing is handled by trusted payment partners.

6. Disclosure of Information

We may share personal data only with:

• Payment service providers, courier and delivery partners.

• IT, hosting, and support service companies.

• Government authorities when required by law.

We never sell, trade, or rent customer information. All partners comply with our data-protection standards.

7. Retention and Deletion of Data

We keep personal data only as long as necessary to:

• Fulfill orders and support warranty or service requests.

• Meet accounting, legal, or tax requirements.

Customers may request deletion of their data by contacting us at [email protected].

All personal data is securely erased within 30 days of request, unless retention is legally required.

8. Your Rights

Under Kuwaiti law, you have the right to:

• Request access to your personal data.

• Ask for corrections or updates.

• Request data deletion.

• Withdraw consent for marketing.

• File a complaint with the Consumer Protection Department if your data is misused.

To exercise any of these rights, please contact us using the details below.

9. Data Security & Breach Notification

We use secure servers, encryption, and firewalls to protect your data.

While we follow strict security practices, no online system is completely risk-free.

In case of a data breach, affected users will be notified promptly, and we will cooperate with authorities as required by Resolution No. 42 of 2021.

10. Marketing & Email Communication

You may receive newsletters or promotional emails if you subscribed voluntarily.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Essential order or transaction emails cannot be unsubscribed from.

11. Links to External Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal information.

12. Legal Compliance in Kuwait

This Policy is governed by the laws of the State of Kuwait, including:

• Law No. 20 of 2014 on Electronic Transactions

• Resolution No. 42 of 2021 (Personal Data Protection)

• Law No. 39 of 2014 (Consumer Protection)

13. Policy Updates

We may update this Privacy Policy periodically.

All changes will be posted on diwas.online, and the “Last Updated” date will be revised.

Your continued use of our Services after updates indicates acceptance of the revised Policy.

14. Contact Information (Data Controller)

Data Controller: STAR ALFA Co. – Electrical & Electronic Appliances

Brand: Diwas Online Kuwait

Address: Beirut Street, Hawalli, Kuwait

Phone: +965 22611073

WhatsApp: +965 9444 8497

Email: [email protected]

Working Hours: 9:00 AM – 10:00 PM (including holidays)

© 2025 STAR ALFA Co. – Diwas Online Kuwait | All Rights Reserved